Shipping Policy

Processing Times

We work hard to get your order out quickly. Most orders are processed and shipped within 24–48 business hours (Monday–Friday, excluding holidays). You’ll receive a tracking number by email as soon as your label is created. Please allow time for the carrier’s system to update once the package has been scanned.

Discreet & Secure Packaging

Your privacy and safety matter to us. All orders are shipped in plain, nondescript packaging with no external branding or labels that identify the contents. Our shipping practices are designed to prevent odor and keep your purchase secure.

  • Products are sealed in protective, odor-proof packaging.

  • Orders are placed in plain mailers or boxes, padded for protection.

  • Packages are shipped using trusted carriers to ensure safe delivery.

From the outside, your package will look like any standard delivery.

Carriers

We primarily ship through USPS and other reliable shipping partners depending on your region.

Shipping Rates

  • Free Shipping: Orders of $150 or more ship free.

  • Flat Rate: Orders under $150 ship for $11.99.

  • Discounted Priority: Orders of $60+ qualify for $8.99 priority shipping.

Shipping fees are non-refundable once an order has been shipped.

Estimated Delivery Times

  • Standard USPS shipping typically arrives in 2–5 business days within the continental U.S.

  • Priority shipping may arrive faster but is not guaranteed.

  • Delivery times may vary during holidays, high-volume periods, or due to carrier delays.

Order Tracking

Once your package ships, you’ll receive tracking information by email. Please allow up to 24 hours for tracking updates to appear.

Shipping Restrictions

NovaCureCo products are federally compliant under the 2018 Farm Bill (containing less than 0.3% delta-9 THC). However, hemp and THCa laws vary by state and locality. We do not ship to any location where hemp-derived products are prohibited. Orders placed to restricted states will be cancelled and refunded.

It is the customer’s responsibility to know their local laws before ordering.

Lost or Damaged Packages

If your order does not arrive or arrives damaged, contact us at support@NovaCureCo.com with your order number. We will work with you to resolve the issue quickly. Please note that once a package has been handed to the carrier, NovaCureCo cannot guarantee delivery speed or assume responsibility for delays caused by USPS or other carriers.

International Shipping

At this time, NovaCureCo does not ship internationally. Orders are fulfilled and shipped within the United States only.